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Frequently asked questions
How long does shipping take?
All orders require 3–5 business days for processing. Once shipped, delivery via USPS Priority Mail Express takes 1–3 business days. You can expect your order within 3-5 business days total (processing + shipping).
Do you offer free shipping?
Yes, as a luxury hair company, we provide free express shipping to ensure fast delivery and customer satisfaction.
How do I track my order?
Once your order ships, you will receive a tracking number by email so you can follow your package in real time.
What is your return policy?
We accept returns only within 24 hours of receiving your order if:
The item is unused, in original condition, and returned in its original packaging, or
The issue was caused by an error on our end.
No returns or refunds will be granted after 24 hours unless you contacted us within that window.
What makes Brit Extensions different from other hair companies?
What sets Brit Extensions apart is that we don’t just sell hair- we solve the problem of women wasting money on wigs that don’t last. At Brit Extensions, every wig is made with 100% unprocessed premium virgin hair that lasts 2–3 years, giving you real value for your investment.
Our HD lace is ultra-thin, pre-plucked, and pre-bleached, which means you don’t have to spend hours customizing your unit. We save our customers time, frustration, and money while delivering a flawless, natural look straight out of the box.
Unlike many companies that cut corners with mixed fibers or rushed production, we focus on luxury that lasts. Our promise is confidence, convenience, and longevity- so when you wear Brit Extensions, you’re not just putting on a wig, you’re stepping into a polished, powerful lifestyle that keeps you looking bold and beautiful every single day.
Is your hair 100% virgin?
Yes. We only use 100% unprocessed premium virgin hair with all cuticles aligned for maximum quality and longevity.
How long do your wigs last?
With proper care, our wigs last 2–3 years, maintaining their quality and natural look.
Do your wigs shed or tangle?
Our wigs are made with premium virgin hair and constructed to minimize shedding and tangling.
Are your wigs true to length and density?
Yes. Every unit is measured accurately and crafted to deliver the fullness and length you expect.
Can wigs be styled with heat (curl, straighten, etc.)?
Yes. Our virgin hair wigs can be safely styled with heat tools just like your natural hair.
Are your wigs pre-plucked and pre-bleached?
Yes, All of our HD lace wigs come pre-plucked and pre-bleached, requiring little to no customization for a flawless install.
What sizes do your wigs come in?
All of our wigs are full lace frontals, available in sizes 13x4 and 13x6 for a natural, seamless look and versatile styling.
Can your wigs be dyed or bleached?
Yes, All of our wigs are made with 100% virgin hair, so they can be dyed or bleached just like your natural hair. We do recommend having any coloring done by a professional stylist to maintain the quality and longevity of the wig.